International airlines have received a severe warning from the Nigeria Civil Aviation Authority on the growing number of complaints from travellers who are partially carried to their destinations before being sent back to Nigeria.
The NCAA denounced this practice, highlighting how it has caused significant discomfort for passengers and harmed Nigeria’s aviation industry’s reputation.
Michael Achimugu, the NCAA’s Director of Public Affairs and Consumer Protection, announced in a signed statement on Thursday.
“These actions, which involve the refusal of boarding or denial of entry at intermediate or transit stops due to visa and travel restrictions, are completely unacceptable,” he said.
The NCAA emphasised that it is the duty of airlines to notify travellers of any possible barriers to entry before to the start of their trip.
“Passengers should not be put in a position where they are denied entry or returned to Nigeria only upon arrival at transit stops,” Achimugu added.
The NCAA reaffirmed that airlines and their representatives must notify passengers of any possible entry restrictions before departure, citing the Nigeria Civil Aviation Regulations 2023 (Part 19.21.1.1).
“Airlines must take appropriate measures to screen and provide passengers with accurate, up-to-date information regarding their travel documents and visa requirements before issuing tickets or allowing boarding,” the statement read.
In light of these issues, the NCAA has announced immediate enforcement measures.
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“Effective immediately, any airline found engaging in such practices will face regulatory action, including fines, suspension of flight operations, or other penalties deemed appropriate,” Achimugu warned.
“The NCAA expects the cooperation of all airlines in maintaining the integrity and professionalism of the aviation industry, as well as ensuring the wellbeing of Nigerian passengers,” the statement read.
